return policy and cancellation policy

Right of Withdrawal for Consumers
(Consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor
can be attributed to their independent professional activity.)
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you
have ordered one or more goods as part of a single order and these are or will be delivered as a single order;
- on which you or a third party other than the carrier designated by you took possession of the last goods, provided
You have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item
have taken or has taken, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must contact us (Doris Lenz, Blockwinkel 47, 27251 Scholen, telephone number: 04245-7309920
E-mail address: doris@lenz.biz) by means of a clear statement (e.g. a letter sent by post or an e-mail) about your
decision to withdraw from this contract. You can use the attached model withdrawal form, which
is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
send.
consequences of revocation
If you withdraw from this contract, we will reimburse you all payments that we have received from you, including the costs of delivery (including
Except for the additional costs resulting from your choice of a different delivery method than the one offered by us,
cheapest standard delivery), without delay and at the latest within 14 days from the day on which the
We have received your notification of your cancellation of this contract. For this refund, we will use the same means of payment that
you used in the original transaction, unless expressly agreed otherwise with you; in no case
In this case, you will be charged fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that
you have returned the goods, whichever is earlier.
You must return or transfer the goods promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this
contract, to return or hand over to us. The deadline is met if you return the goods before the expiry of the period of 14
days.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to a defect in the goods or services necessary to check their quality,
due to handling of the goods that is not necessary for their characteristics and functioning.
grounds for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated (personalized) and for the production of which a individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded; - for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which cannot be used until 30 days after
conclusion of the contract and whose current value depends on fluctuations in the market to which the entrepreneur
has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if
its seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been broken after
delivery was removed.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Doris Lenz, Blockwinkeler Straße 47, 27251 Scholen, email address: doris@delamira.com :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.